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Videos won't play or look wrong

Last updated October 24, 2026

Lesson videos play in the browser inside the member portal. Most playback problems are on the device or network side. Try these steps before you write in.

  1. Update or switch browser

    Use a current version of Chrome, Safari, Firefox or Edge. If the video stays blank or spins, try another browser on the same device. Private or guest windows can help when an extension is the cause.

  2. Turn off VPN or ad blocker for this site

    A VPN, privacy filter or ad blocker can block the player. Pause the VPN and allow the member portal and video domains, then reload the lesson.

  3. Check the connection

    Move to a stronger Wi-Fi network or pause other large downloads. On a phone, try Wi-Fi instead of cellular. Reload the lesson after the connection settles.

  4. Captions and playback speed

    Lesson videos include English captions. Use the player's CC control to show or hide them. The player also offers playback speed controls if you want to go slower or faster.

  5. What to send support

    If it still fails, email info@brannonpatrick.com with your device (phone, tablet or computer), browser name and version, and a short note about what you see (blank player, error message, or audio only). Do not send passwords.