Skip to content

I paid but I don't have access

Last updated October 24, 2026

Access is tied to the email address used at checkout. If you paid and still cannot open your course or book, work through these checks before you write to us.

  1. Find the purchase and access email

    Search your inbox and spam for the Stripe receipt and for our message "Your member area is ready" (or "Your ebook is ready" for a book). Keep that thread. It confirms the address we granted access to.

  2. Sign in with that same address

    Log in at https://members.brannonpatrick.com/login with the email from the receipt. If you never set a password, use "Set your password" on that page first. A second Gmail or work address will not show the purchase.

  3. If you used another address

    Tell us. Sometimes a checkout email and the inbox you are checking are not the same. Email info@brannonpatrick.com from either address and say which one you paid with.

  4. What to send us

    Include the purchase email address, the approximate date of payment, and a screenshot of the receipt or bank line that shows BRANNONPATRICK.COM. Do not send card numbers, full account numbers, or passwords. We never ask for those.

  5. What we do next

    We look up the payment and the account, then grant or move access to the right email when we can confirm the purchase. You will hear back at the address you wrote from.